Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.



All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and/or unused condition, with original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) Number.. After receiving a RMA number, put a copy of the RMA number & reason for return inside the package, place the item securely in its original or another suitable packaging, and mail your return to the following address:

Springfield Tool Merchants

Attn: Returns


17a London Road


Bristol, ENG BS30 5JB

United kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.



For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


  • Items must return unused and in the same condition as it arrived.
  • Items must be returned in appropriate packaging.



If you have any questions concerning our return policy, please contact us at:

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